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Help center
Browse the most common questions, or escalate to a human when you need one. Most issues are resolved in less than 24 hours.
Create your first journey, pick a pathway and understand what to expect at each step.
Supported file formats, upload limits, replacing or revising documents, and what reviewers look for.
Supported providers (Stripe, PayPal, Paystack, CinetPay, P-Pay), invoices, and what a "successful" payment unlocks.
Sign-in methods, password resets, two-factor protection and deleting your account.
Which countries we cover, what we will and won't advise on, and how our human review works.
Pricing, scheduling, rescheduling and refund policy for 1:1 advisor calls.
No. We are an AI-powered planning and document-preparation platform with human reviewers. For legal advice or representation we partner with regulated immigration professionals — book a consultation and we'll connect you.
Images (JPEG, PNG, HEIC, WebP), PDFs, Office documents (Word, Excel, PowerPoint), OpenDocument files, plain text, and common audio/video formats up to 50 MB per file.
Pathway discovery is instant. Document collection and human review typically take 1–3 business days per step. Government processing time depends on the destination country.
Our service fee covers preparation and review, not the government outcome. We refund unused consultation hours and unused premium credits. See our Terms of Service for full details.
Yes. Documents are stored in encrypted object storage with short-lived presigned URLs, and only you and the reviewers you authorize can see them. Read our Privacy Policy for the full picture.
Reach out to our human team or book a 1:1 with a senior advisor. We've helped thousands of travelers — we'd love to help you too.